Returns and refunds

• The purchase of Shipping Insurance with your order covers refunds and replacements in the following cases:
  • An order was lost in transit.
  • An order was significantly damaged due to mishandling by the shipping service provider.
• If Buyer has not purchased shipping insurance with their package, Love Letters Zine will NOT offer refunds or replacements UNLESS:
  • An order was lost due to an incorrectly printed address made by the Love Letters Zine Mod Team.
  • Any missing or incorrect items due to any logistical errors made by the Love Letters Zine Mod Team.
• Shipping Insurance will not apply to the following cases where the package is not returned to Love Letters Zine when:
  • An order was delivered to an old address due to Buyer not informing the Love Letters Zine Mod Team of any address changes prior to shipping your package.
  • An order was delivered to the wrong address due to an incorrect address provided by Buyer on their order.
• If an order is returned to Love Letters Zine due to a mistake by Buyer (i.e. incorrect address, etc.) Buyer may opt to have the package resent to them if they pay for shipping.
  • If Buyer does not wish to pay the new shipping fee for resending, they will only be refunded the value of the product less the original shipping fee.
• Buyer may request a refund at any time prior to shipping, but any refunds will be less a 3.5% payment processing fee.
• All sales are FINAL upon shipping. No returns can be offered, thank you for your understanding!

If you have any questions relating to these returns and refunds policy, please reach out to us by e-mail at [email protected].