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Terms & Conditions

By purchasing from this online shop, you (the “Buyer”)  acknowledge that you have read and agreed to the following terms and conditions.

GENERAL: 

  • All products listed in our shop are for personal use only and all creators involved have no affiliation with BigHit, HYBE, or any members of BTS.
  • The maximum amount of bundles you may purchase in a single order is three (3). If you wish to purchase more or would like to organize a Group Order (GO), please contact the Love Letters Zine Mod Team through Twitter (@loveletterzines) or by email at [email protected]. If you have not reached out regarding more orders prior to placing your order, the Love Letters Zine Mod Team will refund your order.
  • Love Letters Zine reserves the right to cancel or refund any orders if Buyer does not follow the Terms and Conditions outlined on this page.
  • All purchases, digital or physical, are for PERSONAL USE ONLY. You may not sell, reproduce, distribute, publish, print, display, modify, or transmit any portion of this project. Please respect our creators who have put their time, love, and care into creating this project.

 

SHIPPING AND DELIVERY:

  • All products listed in this shop are PRE-ORDER items. They will not be shipped until all zines and merchandise have been produced.
  • Shipping is estimated to occur between April and June but may be subject to delays.
  • All delays will be announced via Twitter (@loveletterzines).
  • Orders will be shipped from California, USA. Delivery time may vary depending on your location and delays due to COVID-19 or other policy issues.
  • All Digital Items and Orders will be sent out using the email, [email protected], after all physical orders have been shipped. 
  • Buyer is responsible for any customs and taxes that may apply to your order.
  • Love Letters Zine is not responsible for any delays due to customs.
  • All orders containing multiple bundles will have all products shipped together in one package. If you wish for the bundles to be sent separately or to different addresses, please place separate orders.
  • Love Letters Zine is unable to ship physical orders to Europe due to VAT tax policies, the EU’s General Public Safety Regulation requirements, and/or due to other legal compliance concerns.

REFUNDS AND REPLACEMENTS:

  • The purchase of shipping insurance with your order covers refunds and replacements in the following cases:
    • An order was lost in transit.
    • An order was significantly damaged due to mishandling by the shipping service provider.
  • If Buyer has not purchased shipping insurance with their package, Love Letters Zine will NOT offer refunds or replacements UNLESS:
  • An order was lost due to an incorrectly printed address made by the Love Letters Zine Mod Team.
  • Any missing or incorrect items due to any logistical errors made by the Love Letters Zine Mod Team.
  • Shipping Insurance will not apply to the following cases where the package is not returned to Love Letters Zine when:
    • An order was delivered to an old address due to Buyer not informing the Love Letters Zine Mod Team of any address changes before the announced cut-off date announced on Twitter (@loveletterzines) during the Production Period.
    • An order was delivered to the wrong address due to an incorrect address provided by Buyer on their order.
  • If an order is returned to Love Letters Zine due to a mistake by Buyer (i.e. incorrect address, etc.) Buyer may opt to have the package resent to them if they pay for shipping.
    • If Buyer does not wish to pay the new shipping fee for resending, they will only be refunded the value of the product less the original shipping fee.

 

If you have any questions relating to these terms and conditions, please reach out to us by e-mail at [email protected].